Grace Club

The Grace Club Programme ("Programme") is a loyalty programme operated by Exquisite Trading LLC and its affiliated companies. The Grace Club Application is owned and managed by Exquisite Trading LLC ("Exquisite," "we," or "us"). All content within the application, including materials, information, documents, and data, is provided for individual, non-commercial use only. By using this application, you agree to comply with the terms and conditions outlined here. Exquisite reserves the right to modify these terms, conditions, policies, and notices at any time.

We collect your information when you:

• Register or update your account on the application.
• Log in, place an order, or contact customer support.
• Opt-in to receive emails, shop online, request catalogs, or participate in contests, promotions, or surveys.
• Interact with our stores, catalogs, or marketing materials.

By downloading the application, submitting your details, or using our services, you consent to the collection, storage, and use of your personal information. This includes your name, email, address, phone number, date of birth, and transaction history, along with demographic and technical data such as IP addresses, browser types, and cookies.

Your information is collected and used for the following purposes:

• To provide updates and manage the Programme.
• To enable smooth operation, including earning and redeeming Grace Club points.
• For marketing, research, and analysis purposes.
• To comply with legal requirements.
• To send you promotional communications about products, services, and offers from Exquisite brands via SMS, email, push notifications, or other channels.

Note: Your personal information will not be sold to third parties. However, selected data may be shared with:

• Third-party databases used by Exquisite or its brands.
• Government agencies or authorities when required by law.
• Service providers assisting in traffic analysis, sales tracking, and customer demographic studies to improve our services.

We will retain your data as long as necessary for business and legal purposes, disposing of it securely once it is no longer required

Registered users can access and update their personal details and communication preferences through their account settings.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Update or correct inaccurate information.
• Request the deletion of your data.
• Restrict or object to how your data is processed.
• Withdraw consent for the use of your personal information.
• Request your data in a portable electronic format.

Information We Collect

We only gather personal information when necessary and with your consent. For instance, when you register, we collect your name, address, email, phone number, and transaction details. This data is used to:

• Manage your loyalty membership.
• Process your rewards and points.
• Share offers and updates about the Programme.

Aggregate, non-personal data (e.g., traffic patterns) may be shared with affiliates, but individual user data will not be sold or transferred to unauthorized third parties.

We implement measures to:

• Protect your personal data from unauthorized access or misuse.
• Ensure third-party partners maintain strict confidentiality.
• Store your data securely and prevent accidental or unlawful destruction, alteration, or disclosure.

While we take all reasonable steps to safeguard your information, users acknowledge that Exquisite is not liable for unauthorized access beyond its control.

We use cookies to improve your browsing experience and offer personalized services. Cookies are small data files stored on your device that help websites remember your preferences or session details.

Types of Cookies We Use

1. Session Cookies:
   • Retain information across pages during a single session.
   • Allow access to your account data when logged in.
2. Persistent Cookies:
   • Personalize content based on past visits.
   • Track visit counts and save user preferences.

Cookies are integral to improving functionality and ensuring a seamless user experience across our platforms.

• Protect Your Privacy: Avoid sharing sensitive personal details, such as credit card numbers, in emails sent to us.
• For Minors: We do not knowingly collect personal information from individuals under 18. Parents or legal guardians should ensure children do not submit personal information without consent.

This privacy policy may be updated periodically. Significant changes will be highlighted prominently. For further inquiries or concerns, contact us at: Grace Club Rewards Programme Exquisite Trading LLC, Dubai, United Arab Emirates

If you have any questions or concerns about this Privacy Policy or our practices regarding user data, please contact us at:

• Multiplex International L.L.C 10th Floor, Thuraya Telecommunication Bldg
• - Jebel Ali Race Course Rd
• - Dubai, UAE
• Email: info@multiplex.ae
• Phone: 044295900